Returns:

Our return policy for nappy bags, change clutches & mats as well as blankets is of 15 days due to the necessity of maintaining hygiene to the highest standard. For all other items return policy is 30 days. If 15 or 30 days (depending on the product) have gone by since your purchase, we will unfortunately not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

(Excluding dresses)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bubinfo@sacredbundle.com.au.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Afterpay:

All refunds processed through Afterpay will incur a 6% charge over the total order to compensate for the fees associated with their services. 

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at bubinfo@sacredbundle.com.au.

(Excluding dresses)

Dresses:

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All dresses must be sent back within 15 days from the date of purchase

The item must be unwashed, free of any damage or stains including makeup stains.

Sacred Bundle reserves the right to decline the refund/exchange if any of those conditions are not met and the item will be sent back to you.

Shipping for returned items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organize the return, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping:

We offer free shipping nation wide for all our products except for our bassinet collection that will incur a surcharge if sent to states other than NSW, ACT, VIC and QLD.

International shipping:

We currently offer shipping worldwide for all available items.