Our return policy for nappy bags, change clutches & mats as well as blankets is of 15 days due to the necessity of maintaining hygiene to the highest standard. For all other items return policy is 30 days. If 15 or 30 days (depending on the product) have gone by since your purchase, we will unfortunately not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All refunds processed through Afterpay will incur a 6% charge over the total order to compensate for the fees associated with their services.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We offer free shipping nation wide for all our products except for our bassinet collection that will incur a surcharge if sent to states other than NSW, ACT, VIC and QLD.
We currently offer international shipping to New Zealand, USA, Canada , Russia, Korea, France, Spain, UK and Germany.