Shipping & Returns

Returns:

Our return policy for blankets is 15 days due to the necessity of maintaining hygiene to the highest standard. For all other items return policy is 30 days. If 15 or 30 days (depending on the product) have gone by since your purchase, we will unfortunately not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non Refundable items:

-Mattress Protectors may not be returned due to hygiene requirements.

-Shipping costs for returned parcels are non-refundable. (domestic & International)

Refunds for items on Pre-Order:

Refunds for any items on Pre-Order may only be issued as store credit in the form of a gift voucher equivalent to the amount spent. This voucher may be used by friends and family and does not have an expiry date.

For all "in stock" items, please refer to the "Returns" section above.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Should you be approved, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at bubinfo@sacredbundle.com.au.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Afterpay:

All refunds processed through Afterpay will incur a 6% charge over the total order to compensate for the fees associated with their services. 

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at bubinfo@sacredbundle.com.au.

Dresses:

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All dresses must be sent back within 15 days from the date of purchase

The item must be unwashed, free of any damage or stains including makeup stains.

Sacred Bundle reserves the right to decline the refund/exchange if any of those conditions are not met and the item will be sent back to you.

Shipping for returned items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organize the return, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping:

Any of our larger items such as cots, bassinets & change tables sent to WA, SA and the NT WILL incur a shipping surcharge.

We offer free shipping Australia wide for all items within QLD, NSW, ACT and VIC unless you are located in a particularly remote area within these states. If this is the the case, please contact us for a quote through the following email address bubinfo@sacredbundle.com.au or through Instagram.

International shipping:

We currently offer shipping worldwide for all available items. Please note a surcharge will apply.

*For any international orders, all duties and taxes (if applicable) are to be covered by the customer upon arrival into the country of destination.

International shipping returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organize the return, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.