Tailgate Direct Freight — curbside service with Direct Freight

TSS sensitive Freight — curbside service with TSS

TSS rubbish removal and assembly — white glove service with assembly of furniture and rubbish removal

• Please note, all larger items; buffets and cots, will be delivered on pallets as they are very heavy items.
• Buffets arrive fully assembled, please ensure you have sufficient hallway space in your home to carry in your buffet.
• We ship with direct freight which is a curbside service. Unfortunately they are not able to carry these large items upstairs or into apartment buildings. Furniture items can only be delivered to ground level only (front door/garage if safe to do so).
• Due to WH&S laws, drivers are not required to lift any items over 20kg and may sometimes not leave heavy goods under ATL (authority to leave) requests.
• Please contact Direct Freight on 1300 347 397 should you require any further assistance once your order has been collected from our depot.

• You will need to make sure someone is available at the delivery address to accept delivery unless you give us ATL.
• If your item/s exceed 20kgs, the driver may not be able to leave the goods under ATL requests. Please read the dimensions/weight information specific to your product.
• Our company, nor the delivery courier, will be liable for any lost items delivered under ATL requests.

Delivery lead times are communicated on each individual product page. The delivery lead times display the classification of each product (In Stock / Pre-Order) and their associated container (e.g. CN15). Please take note of your Pre-Order timeframe.

We are committed to maintaining the highest standards of product quality and design integrity. As such, we reserve the right to make minor alterations to our products in order to ensure their quality. Please note that the products you receive may differ slightly from those depicted on our website or in product information materials.

Please note that working with natural materials means that there may be expected variations in grains and hues. These differences are not indicative of a defect, but rather are part of what gives each piece its unique quality. We believe that these variations add character to our products and enhance their overall beauty.

In-Stock Items: All in-stock items *excluding items listed on the non refundable items list* purchased from Sacred Bundle are eligible for return for store credit within 7 days from the date of purchase, provided that the item is unused, in its original condition, and in its original packaging. If you wish to return for refund an in-stock item due to damage, please contact our customer service team via bubinfo@sacredbundle.com.au within 48 hours of receiving the item. We may require you to provide photographic evidence of the damage. Once the damage is verified, we will work with you to provide a resolution, which may include a replacement, repair, or refund, depending on product availability.

Pre-Order Items: All pre-order items purchased from Sacred Bundle are eligible for change of mind return for store credit prior to dispatch. Once dispatched, change of mind returns are eligible for store credit minus the cost of return shipping, this does not include the items on the non refundable item list.
If you wish to return a pre-order item due to damage in transit, please contact our customer service team via bubinfo@sacredbundle.com.au within 48 hours of receiving the item. We may require you to provide photographic evidence of the damage. Once the damage is verified, we will work with you to provide a resolution, which may include a replacement, repair, or refund, depending on product availability.

• Large furniture items: All Cots, Buffets & Change Tables
• Mattress Protectors: Due to hygiene requirements, mattress protectors cannot be returned for a refund.
• Shipping Costs (Local & International): Please note that shipping costs associated with returned parcels, whether domestic or international, are non-refundable. Return shipping and return pickup fees are the customer’s responsibility and are non-refundable. If you would like us to organize the return, the cost of shipping will be deducted from your refund. If you are organising your own shipping, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Sale or discounted items.
• All Georges Store items due to the delicate nature of the product. 

To initiate a return for a damaged item or pre-order item, please contact our customer service team at bubinfo@sacredbundle.com.au, Our team will guide you through the return process and provide you with instructions on how to return the item(s). You may be required to provide your order number, purchase receipt, and other relevant information for verification purposes.

Depending on eligibility, upon receipt and inspection of your returned item, we will send you an email to confirm that we have received your return. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed promptly, and a credit will be automatically applied to your original method of payment or credit card within a few business days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at bubinfo@sacredbundle.com.au.

 

We strive to provide efficient and timely refund processing to ensure your satisfaction with our returns process. If you have any questions or concerns regarding your refund, please do not hesitate to contact our customer service team for further assistance.